Privacy Policy

1. 📊 Information We Collect

1.1 Information You Provide Directly

When you interact with Nekton India — whether by filling out our contact form, subscribing to our communications, or engaging our services — we may collect the following personal information:

• Full Name: To identify you and personalize our communications
• Email Address: For correspondence, service updates, and promotional communications
• Mobile Number: For SMS, WhatsApp, OBD, and RCS communications related to our services
• Subject and Message: Details you provide about your inquiry or service requirement
• Business Information: Company name, nature of business, and specific marine/aquaculture requirements
• Location Data: City, state, or region for service feasibility assessment

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and geographic location (country/city level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and exit pages
• Device type (desktop, mobile, tablet) and screen resolution

1.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, business partners, and marketing agencies, which we combine with the information we collect directly.

2. 🎯 How We Use Your Information

We use the personal information collected for the following purposes:

• To respond to your inquiries, provide requested services, and manage our business relationship
• To send you service-related notifications, updates, and operational communications
• To deliver promotional offers, marine industry news, and marketing content (with your consent)
• To improve our website, services, and customer experience through analytics
• To comply with legal obligations and resolve disputes
• To detect, prevent, and address fraud, abuse, and security issues
• To conduct research and analysis to develop new services and improve existing ones
• To send communications via SMS, Email, OBD, Google RCS, and WhatsApp as consented

3. 🤝 Information Sharing & Disclosure

Nekton India does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers who assist us in operating our business — including email service providers, SMS gateways, WhatsApp Business partners, and analytics platforms. These providers are contractually bound to use your information only as directed by us and in accordance with this Privacy Policy.

3.2 Legal Requirements

We may disclose your information if required to do so by law, court order, government authority, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Nekton India's assets, personal information may be transferred as part of that transaction. You will be notified of such changes via email or a prominent notice on our website.

3.4 Consent-Based Sharing

With your explicit consent, we may share your information with business partners or collaborators to provide you with specific products or services you have requested.

4. 📱 Notification and Communication Consent

We respect your communication preferences and are committed to ensuring that our outreach is relevant, respectful, and in accordance with applicable Indian telecommunications regulations, including the TRAI guidelines on unsolicited commercial communications.

5. 🍪 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that help us recognize returning visitors and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences for a better experience

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. 🔒 Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements for employees handling personal data
• Regular data backup and disaster recovery procedures
• Employee training on data protection and privacy best practices

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and be cautious about the information you share online.

7. ⚖️ Your Rights & Choices

Under applicable Indian data protection laws and international best practices, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request that we limit how we use your personal information
• Right to Data Portability: Request your data in a structured, commonly used format
• Right to Object: Object to our processing of your personal information for marketing purposes
• Right to Withdraw Consent: Withdraw consent for communication and data processing at any time

To exercise any of these rights, please contact us at info@nektonindia.shop. We will respond to your request within 30 days.

8. 🗂️ Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions are retained for 3 years from the date of submission
• Client service records are retained for 7 years from the end of the business relationship
• Marketing consent records are retained until you withdraw your consent
• Website analytics data is retained for 26 months

When your personal information is no longer needed, we securely delete or anonymize it.

9. 👶 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

10. 🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. 📬 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Privacy Team: